We would like to remind passengers traveling with musical instruments that those exceeding the standard hand-carry size allowance may be accommodated through CEB Special Baggage.
Passengers may purchase CEB Special Baggage during the booking process via the Cebu Pacific mobile app. To help protect musical instruments during transport, checked-in instruments must be packed in hard-shell cases.
Instruments placed in soft cases or gig bags cannot be accepted for check-in, as these do not provide sufficient protection against damage.
Aside from musical instruments, other items such as sports equipment, surfboards, religious items, and balikbayan boxes may also be checked-in through CEB Special Baggage.
More information on CEB Special Baggage is available here:
With regard to the recent incident, all passengers carrying violins were able to board their flights and travel as scheduled.
Some violin cases met the hand-carry size limit of 56cm x 36cm x 23cm and were allowed onboard.
For violins that exceeded the size limit, our airport team worked with the passengers to find a practical solution. The violin cases were checked in free of charge, while the instruments themselves were carefully hand-carried by the passengers into the cabin.
We understand that musical instruments are often valuable and deeply personal belongings.
We encourage passengers to review baggage size requirements before traveling so we can help ensure a smooth and comfortable journey for both them and their instruments.
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