TTEC Bacolod, An Award-Winning Home For Customer Service Representative Careers

BPO in Bacolod City is a thriving industry with plenty of companies offering all sorts of customer service roles. But, that can actually make it harder to identify the most interesting job opportunities in Bacolod. With so many seemingly identical types of BPO work, how can you tell which customer experience company is the best fit for you?

Nowadays, the BPO industry is starting to value job satisfaction, career growth, and overall happiness more. People want well-being, a positive work environment, things that can ensure a good employee experience. It isn’t always just about the salary and one-time bonuses anymore. People want a customer service representative career that flourishes because of supportive colleagues, understanding leaders, and a workplace culture that values people.

One great way to evaluate a company according to those standards is to look at the awards it’s received as an employer. Such industry-wide recognition is a good sign that a company provides great employment. In 2023, TTEC (formerly TeleTech) was certified as a Great Place to Work® by Great Place to Work Institute® Philippines; earned a spot in the HR Asia Best Companies to Work For; and topped the Candidate Experience (CandE) Awards for APAC according to Talent Board (a non-profit).

What does this say about TTEC? Clearly, the company puts its people and its values at the center of everything it does. They try to make it easy for people to find good jobs, succeed in those roles, and grow into BPO professionals and leaders.

So, if you’re looking for a customer service representative career in Bacolod, head on down to TTEC’s recruitment hub, which welcomes walk-in applicants every Monday to Friday, from 10am to 3pm. Their office is found at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport. Drop by and see what makes them such an award-winning company with an amazing workplace culture.

Many employees rave about their positive work experiences there, especially about the warm community found in TTEC. Cleve Gochuico, Operations Analyst, explains: “We have such a collaborative way of working. Our team-oriented culture encourages employees to really work well together. Here, one person’s success is everyone’s success. That promotes a sense of unity and cooperation like I’ve never experienced before.”

At TTEC Bacolod, they prioritize helping each other achieve greatness. Their leaders are mentors and friends. Everyone has the chance to contribute, learn, and grow into the next batch of leaders.

In fact, TTEC empowers employees and motivates them to drive their own careers by providing a wide range of training that helps them prepare for bigger, better opportunities in the company. TTEC’s culture is about upskilling and building future leaders from within.

June Rey Chua, Team Lead, shares how he’s experienced this career growth: “TTEC provides so much training for employees that their next career steps are much easier to take on. We have so many free online courses in our internal training portal. Those courses really prepared me to take on new leadership roles in the company.”

Performing well, feeling motivated to grow at work, and enjoying the people you work with are such big facets of having an amazing employee experience. An award-winning company like TTEC knows how to build a culture that allows people to do their best work and live their best life.

Sound awesome? If you’ve got 6 or more months of experience in customer service; have finished at least 2 years of college or the equivalent; are computer literate; and are looking for Bacolod city hiring jobs that can help you flourish and enjoy a successful career – then TTEC’s job opportunities in Bacolod are a great fit for you! Apply now.

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