Negros Electric and Power Corporation (Negros Power) announced on Monday, Dec. 9, that the distribution of customer bills is back to normal following the transition and data migration process from Central Negros Electric Cooperative (CENECO).
Rocella Ann Marie Fernandez, Head of the Revenue Management Department at Negros Power, confirmed that issues related to sudden increases and decreases in kilowatt-hour usage have been resolved.
Investigations were conducted, and any discrepancies were addressed with affected customers, a Negros Power press release said.
The company has replaced many old, defective, and inaccurate electric meters with new, accurate ones. These meters have been relocated to poles accessible to meter readers, improving efficiency and accuracy, it said.
Negros Power utilizes a Spot Billing Machine (SBM) to download and upload data from static meters of various brands. The SBM includes an automatic hold system that detects and flags any sudden increases, decreases, or anomalies in the data, preventing errors in billing, Negros Power said.
Negros Power serves over 230,000 accounts within its franchise area, encompassing the cities of Bacolod, Bago, Silay, and Talisay and the municipalities of Murcia and Don Salvador Benedicto.
The company’s successful transition to a new billing system ensures that consumers receive accurate and timely billing statements, enhancing transparency and customer satisfaction, the press release said.*