The Negros Electric and Power Corp. (Negros Power) announced Friday, May 8, a three-month suspension of electricity service disconnections and the implementation of flexible payment schemes following a directive from the Energy Regulatory Commission (ERC).
The measure, authorized under Executive Order No. 110, is designed to provide immediate financial relief to consumers struggling under the weight of a prolonged regional energy crisis, Negros Power said.
The protections will remain in effect from May 2026 through July 2026.
Under the new directive, Negros Power will halt all disconnection activities for unpaid bills specifically covering the May to July 2026 billing cycles.
This moratorium applies to both residential households and non-residential establishments, including local businesses.
However, the utility firm clarified that this “grace period” is not retroactive.
Accounts with unsettled balances incurred between November 2024 and April 2026 remain eligible for disconnection under existing company policies, it said.
In addition to the disconnection freeze, the advisory introduces a “Flexible Payment/Installment Option” specifically targeted at low-income consumers.
Those who consume 200 kWh or below per month are now eligible to apply for staggered or deferred payment arrangements, Negros Power said.
“Consumers are encouraged to coordinate directly with Negros Power regarding payment arrangements and account assessment,” the company said, noting that all applications for installments will be subject to evaluation and approval.
While the suspension offers temporary breathing room, Negros Power said it is strongly urging those who are financially capable to continue settling their accounts on time.
The company warned that non-payment during the three-month period could lead to a significant accumulation of debt. By paying on or before the due date, consumers can ensure their service remains uninterrupted once the deferment period is officially lifted in August, it said.*
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