The Negros Occidental provincial E911 teams have been unable to assist Bacolod City residents after PLDT routed the city’s 911 calls away from the provincial emergency operations center, Provincial Administrator Rayfrando Diaz said on Monday, Nov. 8.
“Bacolod was granted by PLDT with its own 911 system. Their calls no longer go to our PGNO E911 EOC. So, we do not know the emergency services required by Bacolod residents,” Diaz explained in a Facebook post.
He noted that the Bacolod Disaster Risk Reduction and Management Offices (DRRMOs)—both at the city and barangay levels—are not placing requests or alerting provincial emergency response units.
“Even if Team Negros Occidental provincial government wants to help, they made it impossible for us to do so,” Diaz said.
He emphasized that Gov. Eugenio Jose Lacson directed the Negros Occidental PDRRMO not to discriminate against any LGU when it comes to providing aid and emergency services.
“Our services are for the entire Negros Occidental, NIR Region, and country, where it is welcome,” Diaz added.*
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