Cebu Pacific announces changes to its checked baggage policy, in line with the airline’s goal to improve its processes for a more efficient and seamless customer experience.
The per piece baggage allowance for all new bookings started Wednesday, April 6. When booking flights, passengers have the option to purchase either a 20kg or a 32kg – both equivalent to only one piece of check-in luggage. A maximum of two options can be purchased per traveler, now enabling every Juan to carry up to 64 kg worth of bags from the previous 40 kg limit, a press release from CEB said.
“We have been continuously reviewing our processes to ensure we are able to provide the best customer experience for everyJuan while remaining at par with our global counterparts. This new rule makes the process simpler and more efficient for all, which we believe will result in better management of flight timings,” Candice Iyog, CEB Vice President for Marketing and Customer Experience, said.
Passengers are also encouraged to purchase their baggage allowance with their tickets during initial booking on the CEB website and mobile app, so you can save up to 64 percent versus paying baggage fee during bag drop at the airport, she said.
This new per piece baggage policy applies to all passengers with checked baggage.
“We are encouraging our passengers to bring one big bag instead of multiple small bags, so it’ll be easier and faster for them at our bag drop counters,” Iyog said.
CEB reminds every Juan to properly pack their bags and avail of additional prepaid baggage allowance to avoid any other additional fees at the airport, she said.*