Business

Globe has embarked on a major IT modernization effort meant to reduce service outages, recently passing a significant milestone on billing system infrastructure refresh, and with succeeding phases of platform upgrades still to come.With a P4.1-billion total investment to date, this multi-year effort is meant to improve user access to various company products and services by addressing glitches that customers encounter, such as issues in loading and registering for promos, to benefit an estimated 87.4 million mobile customers.The IT modernization runs parallel to Globe’s network modernization program, which involves upgrading cell sites to 4G/LTE and ramping up fiberization of Filipino homes.With both IT platforms and its network enhanced, Globe aims to provide best-in-class ser...

Globe, the country’s leader in mobile, has asked the National Telecommunications Commission (NTC) to require DITO Telecommunity to pay for interconnect penalties amounting to P622 million.The penalties were brought about by fraudulent calls placed through DITO's network to Globe, bypassing proper voice traffic channels.An average of 1,000 fraudulent calls– identified as international in origin but masked as local calls– are allowed to pass through DITO’s network to Globe users every day, in violation of interconnect rules.The penalty covering one year, from July 2021 to July 2022, has ballooned with DITO's adamant refusal to compensate Globe, defying provisions of its interconnect agreement on bypass traffic. In comparison, zero or no bypass traffic has been allowed to pass fro...