The inDrive driver accused of threatening and harassing a passenger has claimed that their heated altercation stemmed from a misunderstanding over the designated pick-up location and alleged verbal provocation.
In his verified explanation submitted to the Land Transportation Office-Negros Island Region (LTO-NIR), the driver expressed regret over the incident but maintained that the circumstances leading to the argument should also be considered.
According to LTO-NIR on Nov. 14, the driver claimed that he followed the pick-up location indicated in the inDrive application and made several phone calls in an attempt to locate the passenger.
He alleged that the confrontation began after a misunderstanding over the pick-up point and that he was subjected to verbal provocation during the exchange.
The driver maintained that the incident should be assessed based on the full circumstances rather than the viral video alone.
His explanation was submitted in response to an administrative complaint alleging threats and intimidation following the circulation of a video showing his altercation with the passenger.
Earlier, LTO-NIR issued a show cause order requiring the driver to explain his side of the incident.
On Nov. 10, LTO-NIR Officer-in-Charge Regional Director Jeck Conlu said verbal harassment and threats against passengers would not be tolerated, emphasizing that passenger safety and respect must remain priorities.
Meanwhile, LTO-NIR said its Intelligence and Investigation Unit will evaluate the statements and evidence presented by both parties before determining whether administrative sanctions are warranted.
The agency assured that due process would be observed throughout the investigation.
No final ruling or administrative penalty has been announced against the driver.*
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