The Land Transportation Office-Negros Island Region (LTO-NIR) warned drivers and ride-hailing operators that harassment and threatening behavior toward passengers will not be tolerated following a complaint against an inDrive driver.
LTO-NIR Officer-in-Charge Regional Director Jeck Conlu on Tuesday, Nov. 10, said he had seen a video related to the incident and emphasized that passenger safety and respect must remain priorities in public transportation.
“I saw the video. Despite the circumstances, verbal harassment and threats will never be tolerated,” Conlu said.
He added that passenger welfare and respect are non-negotiable, stressing that safe, courteous, and responsible service must be the standard across the Negros Island Region.
The statement followed the issuance of a show cause order against an inDrive driver who was accused by a passenger of making offensive, threatening, and harassing remarks.
In a Facebook post on Monday, Nov. 9, LTO-NIR said personnel of its Intelligence and Investigation Unit served the order at the driver’s residence.
The driver was not present during the service, but a family member received the order and was informed of its contents and purpose.
LTO-NIR said the show cause order allows the driver to explain his side and respond to the allegations as part of the agency’s administrative proceedings.
The agency emphasized that offensive or threatening language toward passengers undermines public trust and the standards of professionalism expected from transport service providers.
It also assured that due process would be observed before any administrative action is taken against the driver.
LTO-NIR said it would continue acting on complaints involving passenger safety, welfare, and dignity to ensure accountability among drivers and ride-hailing operators.
The agency has yet to disclose the driver’s identity or whether administrative sanctions will be imposed following the investigation.*
[sibwp_form id=1]